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Hi DELL & MICROSOFT,
I have bought a brand new Dell Inspiron 15 5000 Series 5559 shipped with preinstalled Windows 10 and having a Recovery partition of about 14 GB, but there is no preinstalled program like 'Dell Backup and Recovery' for creating FACTORY RECOVERY BACKUP which is mandatory in case of HDD failure as it is the Original Genuine Windows 10 copy and everybody needs to create a USB or DVD factory backup of the same.
Someone will say that Windows 10 have built-in utility to create a recovery Drive which is totally garbage in this case as it is not working and everybody knows it very well.
so, to solve the problem I downloaded DELL BACKUP AND RECOVERY software on order to create a USB thumb drive but when I tried to create a backup on a USB / DVD, it gives me 'AN ERROR OCCURRED' message and quits without any reason. Moreover I have noticed one thing that when I opened my Computer Management > Disk Management, I noticed there that Dell Backup and Recovery Software has created 2 recovery partitions, one of 25.75GB and another 900MB which are also useless and no benefit yet.
I have called the Dell customer care but no answer. I emailed them but no answer.
Dell What's your strategy and how you will respond to these kind of problems which your customers are facing and no one is here to answer.
I'm a Computer enthusiast and a marketing manager on a firm in UAE as I have done plenty of business with Dell Local Retailers and resselers, but due to these technical issues and lake of interest in solving customers' problems Dell is making me to change my mind.
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MICROSOFT MISTAKE: As in lieu of Preinstalled Windows, Microsoft is earning a huge sum of money but don't even care to resolve this issue and all the minor issues of the Windows users and Microsoft is badly failed to monitor all the online Communities of the Dell, HP and all brands with whom Microsoft is doing business as business partners.
Here to state that I'm claiming a Genuine windows 10 DVD which is preinstalled on my machine Dell Inspiron 15.
DELL MISTAKE: Why Dell machines are not coming with their own Dell Backup and Recovery software Premium Copy as it is also making a huge sum of money and selling expensive machines to the customers but even don't care of these kinds of minor issues.
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Dell & Microsoft, This is my 6th community message till date but nobody out of your huge companies are liable to reply to show any alternative way to resolve this issue.
Regards and Waiting.